Question 1

What makes your private property towing different from other towing companies?

Accepted Answer

We’re all about top-notch customer service, going beyond compliance with regulations, and coming up with creative solutions that make us stand out. We’re super proud of our zero insurance claims and spotless record with the Texas Department of Licensing and Regulation. Plus, our awesome team is fully bilingual, so we’ve got you covered in both English and Spanish! From our tow truck operators to our administrative staff, our entire team participates in continuing education (CEU's) placing us at the forefront of our industry.

Question 2

What kinds of properties do you provide towing services for?

Accepted Answer

We provide services for a wide range of properties, including apartment complexes, condominiums, retail stores, restaurants, bars, office buildings, industrial complexes, shopping centers, medical facilities, hotels, motels, educational institutions, and more. Whether you manage a residential property, commercial property, or special event space, we've got you covered!

Question 3

How do I pick the right towing enforcement measures for my property?

Accepted Answer

We understand that every property is unique. That's why we offer personalized recommendations based on your specific requirements. We'll work with you to determine the best enforcement measures to keep your parking areas orderly and compliant.

Question 4

How do I get started with your towing services?

Accepted Answer

Getting started is easy! Simply contact us to schedule a meeting where we can discuss your needs, provide a tailored solution, and set up your account.

Question 5

How soon can your towing services start?

Accepted Answer

We understand that towing enforcement can sometimes become an urgent necessity. In special circumstances, we can begin towing the same day. However, we do require a meeting to discuss your needs and determine how we can best assist you prior to starting.  Not in a rush? No worries! We can work with your schedule and start protecting your property whenever you're ready.

Question 6

What if we have our own parking permit system?

Accepted Answer

We can effortlessly transfer your paper or digital permit data to our system, providing greater access and automation. Our user-friendly system is part of the top towing software in the United States, and we can complete this transition within a single day.

Question 7

What if my property doesn't have parking permits?

Accepted Answer

No permits? No worries! We'll use vehicle license plates as permit numbers, or if you'd like, we're happy to help you set up a new permitting system.   What if my property doesn't require permits at all? No problem! There are various options aside from parking permits to enforce authorized parking only. We'd be happy to provide recommendations tailored to your property's needs to ensure your parking spaces are used correctly.

Question 8

We sell parking permits. Can we continue to do so with your system?

Accepted Answer

Yes! Our parking permit system allows you to set the price for visitors or any other permit type. Payments can be processed directly within the same window, making it convenient for everyone.

Question 9

Can your parking permit system manage multiple properties?

Accepted Answer

Absolutely. Our system is designed to handle multiple properties efficiently, providing a centralized platform for all your parking enforcement needs.

Question 10

Are your towing services compliant with local regulations?

Accepted Answer

Absolutely! All our services and signage fully adhere to local and state regulations, ensuring complete compliance. From meeting insurance requirements and obtaining all necessary local and state licenses and certifications, to conducting company-wide drug tests and mandatory continuous education, we are committed to excellence. We only hire licensed and trained professionals with top-notch customer service skills, ensuring you get the best service possible.

Question 11

How can your towing services benefit my property?

Accepted Answer

Our towing services help maintain order and maximize parking space utilization, reducing unauthorized parking and enhancing the overall experience for your patrons. By partnering with us, you can focus on your core business while we handle the complexities of parking enforcement.

Question 12

Can your towing company assist with special events or temporary parking needs?

Accepted Answer

Absolutely! We can provide tailored enforcement solutions for special events, including temporary signage and on-site monitoring to ensure smooth parking operations.

Question 13

Is support available past business hours?

Accepted Answer

We offer continuous support in English & Spanish for your staff. Our dispatchers and admin team are available anytime, always ready to address any questions or concerns. We're here to help make your experience as smooth and stress-free as possible.

Not sure which tow company has your vehicle? Please dial 311 for immediate assistance.

FAQ

Frequently asked questions